Community Rules

These are the provider’s House Rule’s which may change time to time and which apply between the provider and the customer in relation to Hatch Spaces.

  1. Accommodation
    • Upon Move-In: The provider will ask to sign an inventory of all accommodation, furniture and equipment the customer is permitted to use, together with a note of its condition, and details of the keys or access cards issued to the customer.
    • Property: The customer must take good care of all parts of the Hatch Spaces, its equipment, fittings and furnishings that they use. The customer must not alter any part of it.
    • Security Access: All access keys shall remain the provider’s property at all times. The customer must not make any copy of the keys or allow anyone else to use them without the Provider’s consent. Any loss must be reported to the Provider immediately and the customer must pay a reasonable fee for replacement. This rule improves security levels of the community. If the customer is working after business hours, then it is their responsibility to lock the door of their accommodation when they leave. This is to ensure the safety of individuals and property at the Hatch Spaces.
  2. Use
    • Equipment: The customer shall not, without the provider prior written consent, store or operate in the office or inside community, any large machine, reproduction equipment, heating equipment, stove, microwave, toaster, sandwich maker, radio, stereo equipment or other mechanical amplification equipment, vending or coin-operated machine, refrigerator or coffee equipment. Additionally, the customer must not conduct a mechanical business therein, do any cooking therein, or use or allow to be used in the building where Hatch Spaces is located, oil burning fluids, Gasoline, Kerosene for heating, warming or lighting. This community is intended to be used solely for office use only.
    • Name and Address: At the customer’s request and cost, the Provider is happy to include the customer’s name in the house directory at the Hatch Space, where this facility is available. The customer must not use the Provider’s name in any way in connection with their business. The customer may use the center address as it’s business address subject to compliance with applicable law. Within one month of signing a service agreement and from time to time at the Provider’s request, the customer must provide the Provider’s with an official documents certifying their registered address, a copy of the identity card of the legal representative of the company and a copy of the article of association of the company signed. The customer may not use the Hatch Spaces as their registered address for service of process.
    • Electrical: The electrical current shall be used for ordinary lighting, powering personal computers and small appliances only unless written permission to do otherwise shall first have been obtained from the Provider at an agreed cost to the customer. If the customer requires any special installation or wiring for electrical use, telephone equipment or otherwise, such wiring shall be done at the customer’s expense by the personal designated by the Provider.
    • Animals: The customer shall not bring animals into the building.
    • Kitchen Amenities: Kitchen amenities allows the customer’s & visitor’s to self-service Coffee, Tea and Water as well as access to the kitchen facilities.
    • Manufacturing and Storage: The customer shall not use the Hatch Spaces for manufacturing or storage of merchandise except as such storage may be incidental to general office purposes. The customer shall not occupy or permit any portion of the Hatch Spaces to be occupied or used for the manufacture, sale, gift or use of liquor or tobacco in any form.
    • Property: All property belonging to the customer or any of the customer’s employee, agent or invitee shall be at the risk of such person only and the Provider shall not be liable for damages thereto or for theft or misappropriation thereof.
    • Smoking: Smoking is strictly prohibited in all public area, including conference and training rooms. No smoking shall be permitted at any time in any area of the Hatch Spaces.
    • Harassment: The customer or the customer’s officers, directors, employees, shareholders, partners, agents, representatives, contractors or invitees shall be prohibited from participating in any type of harassing, discriminatory or abusive behavior to the Provider’s team members, other customers or invitees, verbal or physical in the Hatch Spaces for any reason. Any breach of this rule is a material breach of the agreement (not capable of remedy) and the agreement may be terminated immediately and services will be suspended without further notice.
    • Dedicated/Flexible Desk: The customer is not permitted to take any visitors into their Co-Work space.
  3. Services & Obligations
    • Office Accommodation: The customer shall not make any alterations or additions to the office or inside Hatch Spaces without the prior written consent of the Provider.
    • Office Services: The Provider is happy to discuss special arrangements for the use of the facilities (such as air-conditioning and kitchen amenities etc) outside the Hatch Spaces normal opening hours or the normal working days where the centre is located. There may be an additional charge for such special arrangements. This can be discussed at the time of arrangement.
    • Pay As You Use Services: All of the pay as you use services are subject to the availability of the Community staff at the time of any service request. The Provider will endeavor to deal with a service request at the earliest opportunity and provide the additional service the customer requires, but will not be held responsible for any delay.
    • If in the Provider’s Opinion: The Provider decides that a request for any pay as you use service is excessive; the Provider reserves the right to charge an additional fee at the Provider’s usual published rates based on the time taken to complete the service. This will be discussed and agreed between the Provider and the Customer at the time the customer makes such request.
    • Service Availability: Services will be available all the time including Internet access and phone lines at Hatch Spaces.
  4. Service agreement
    • Data Protection: The Provider requests that the Customer provides, as and when requested by the Provider, documentation and personnel information as the Provider may reasonably require to enable the provision of the services. Such personal data will be used by the Provider in accordance with the law.
    • Company Name Change: If there is a need to change the name of the Customer’s company, requests must be made in writing and addressed to the Community Manager. These requests should be accompanied by the appropriate supporting paperwork and will be processed 30 days from the beginning of the next calendar month. Any invoices prior will be in the current company name and cannot be changed.
    • Fraud: The Provider reserves the right to immediately suspend services and/or terminate the Agreement if they determine that their facility or address is being used in connection with possible fraudulent activity or activity that may be a violation of laws or governmental regulations.
    • Late Payment and Penalty: All invoices are due upon receipt. Late fee dates will vary based on the type of service/invoice that is provided. At any time, the Customer may ask the Community Team on what date a late fee will be assessed. If the Customer does not pay fees when due,The Member will be required to pay processing charges for late payment/dishonored cheques, amounting to 2% per month on the unpaid amounts. The Provider also reserves the right to withhold services (including for the avoidance of doubt, denying the Customer access to their accommodation) while there are any outstanding fees, penalties and interests or the Customer is in breach of the Service Agreement.
    • Insufficient Funds: The Customer will pay a fee of INR 1,250 or the maximum amount permitted by law for the return of any returned cheque or any other declined payment due to insufficient funds.
  5. Liability
    • Mail: The Customer releases the Provider from any liability arising out of or incurred in connection with any mail or packages received and sent on the Customer’s behalf. Packages should be collected by the following day and storage fee may apply if packages remain uncollected over 48 hours.
  6. IT & Technology Policy
    • Introduction: This Policy forms part of the Provider IT Connectivity Order and applies where the Customer wishes to use the Providers Telecommunication and Internet connectivity services and equipment. The Provider is considered a Downstream Service Provider (DSP), which means the Provider offers a personalized connection to the Internet which is managed and protected via a firewall.
      • The Internet service provides the Customer with an Internet connection that provides regular business activity such as web browsing, the ability to send and receive electronic communications, access to business applications and like.
      • The Internet service is based on a symmetrical leased line connection or similar technology that is shared with other individual Customers within the same building where the Business Centre is located.
      • The Provider can supply the Customer with Reserved Bandwidth in various capacities subject to availability. This provides an uncontended, symmetrical connection of the selected size. The service provides one (1) public IP address with the facility to purchase and deploy additional IP addresses. The service provides the Customer with the following capability.
        • The ability to deploy public IP addressing.
        • The option to run server based solutions that require inbound connectivity (e.g. an FTP, web or mail server).
        • The option to run “site to site” VPN connections.
        • The Customer is also able to deploy its own “firewall” to manage its own LAN and VPN connections should the Customer wish to do so.
  7. Internet & Telecommunications Policy
    • Content: The Customer acknowledges that the Provider does not monitor the content of information transmitted through the Provider’s telecommunications lines or equipment, which includes, but is not limited to, Internet access, telephone, fax lines and data lines (“Telecommunications Lines”). The Customer further acknowledges that the Provider is merely providing a conduit for Customer’s Internet transmissions, similar to a telephone company, and that the Provider accepts no liability for the content of transmissions by the Customer.
    • Restrictions: The Internet service may be used only for lawful purposes and shall not be used in connection with any criminal or civil violations of state, federal, or international laws, regulations, or other government requirements. Such violations include without limitation theft or infringement of copyrights, trademarks, trade secrets, or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards, or personal information; violation of export control laws or regulations; libel or defamation; threats of physical harm or harassment; or any conduct that constitutes a criminal offence or gives rise to civil liability. The Customer is responsible for maintaining the basic security and virus protection of the Customer’s systems to prevent their use by others in a manner that violates the Service Agreement. The Customer is responsible for taking corrective actions on vulnerable or exploited systems to prevent continued abuse.
    • Internet Access -Per User Basis: The Provider grants the Customer Internet access on a per user basis. In the event of the Customer increasing the number of users by utilising a gateway device (e.g. a router or firewall etc) or by other means, the Customer agrees to pay the Provider’s usual published fee for each user who accesses the Internet, either directly or through a gateway device.
    • Unauthorized Access: In no event may the customer increase its authorized access points to the telecommunications/data lines by means of wire splitting or any other method including wireless devices. In the event of the Customer breaching paragraph 48.3 (Internet Access -Per User Basis), above, or this paragraph, , the Provider may disconnect all of the Customer’s access to the Telecommunications/Data lines upon three (3) business days prior written notice to the Customer. The Customer shall pay all the Provider’s usual published fees for any unauthorized Telecommunications/Data Lines use upon invoice from the Provider. The Provider shall have no obligation to reconnect the Customer to the Telecommunications/Data Lines until such fees have been paid in full and the Customer has ceased to make unauthorized access.
    • Customer Installed Telecommunications Lines: It is part of the Provider’s business model to provide Telecommunications Lines to its Customers. The Customer may not bypass the use of the Provider’s telecommunications Lines by installing its own direct Telecommunications Lines. On a case by case basis, the Provider may grant the Customer authorisation to install direct Telecommunications Lines upon written request by the Customer. This permission will only be granted on the Agreement of the Customer, to make a monthly payment of a direct access fee as set by the Provider which will be equal to the Provider’s standard monthly Internet fee, the Telecoms package fee or both.
    • Security Violations: The Customer is prohibited from engaging in any violations of system or network security. The Internet service may not be used in connection with attempts -whether or not successful -to violate the security of a network, service, or other system. Examples of prohibited activities include, without limitation, hacking, cracking into, monitoring, or using systems without authorization; scanning ports; conducting denial of service attacks; and distributing viruses or other harmful software. The Provider reserves the right to suspend the Internet access upon notification from a recognized Internet authority or ISP regarding such abuse. The Provider may disconnect the Customer’s equipment and withhold services if they consider that the Customer’s hardware or software is, or has become, inappropriate for connection to its network. The Customer is responsible for the Customer’s own virus protection on the Customer’s systems and hardware.
    • Internet: Internet services are only available at the Provider’s locations and connection to its network is only permitted at those locations or via the Provider’s offered services. The Customer must not create any links between the Provider’s network and any other network or any telecommunications service without the Provider’s consent.
    • Revisions to this Policy: The Provider may modify this Policy at any time, with or without notice.
  8. Special Requirement
    • Where the Customer is using its own wireless access points, the Customer requires written approval from the provider, prior to implementation. The use of the Customer’s own wireless router will result in a service charge based upon the total number of contracted workstations in the Customer’s designated office space.
    • Video conferencing services are not allowed on the Provider’s Data Network without written approval from the Provider’s IT Director. If approval is gained, then the Customer will be required to take Reserved Bandwidth to support the solution.
    • The Provider’s Mail relay server is limited to 128 recipients /32MB per message. It cannot be used as a smart host.
  9. Disclaimer of liability for third-party products
    • Disclaimer of liability for third-party products: As part of its services to the customer the provider may provide third party internet access and computer hardware and software (Third party services). The provider disclaims any and all liability including any express or implied warranties, whether oral or written, for such third party services. The customer acknowledges that no representation has been made by the provider as to the fitness of the third-party services for the customer’s intended purpose.
    • Disclaimer of liability for the customer’s equipment: All customer equipment stored in the provider’s telecommunications room is stored at customer’s own risk. The provider disclaims any and all liability for all liability for all such equipment and shall not be liable for any losses or damages to such equipment.
    • Disclaimer of indirect damages from loss of services: The Provider does not provide any service level Agreement to the Customer in regard to Provision or loss of service for its Internet services. The Provider shall not be liable for any indirect damages, including lost profits, arising out or resulting from any loss of service or degradation of connectivity/access to the Internet with the Service Agreement, even if the other party has been advised of the possibility of such damages. The foregoing shall apply, to the fullest extent permitted by law, regardless of the negligence or other fault of either party.
    • Disclaimer of indirect damages: The Provider shall not be liable for any indirect damages, including lost profits, arising out or resulting from the Service Agreement even if the other party has been advised of the possibility of such damages. The foregoing shall apply, to the fullest extent permitted bylaw, regardless of the negligence or other fault of either party.